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FAQ

Do you have a question that isn't covered here? Please contact us!

Our ingredients

The short answer is no!

It is illegal in the UK and Europe to test finished products on animals and we don't do it. We also don't allow any of our distributors or wholesalers to test on our behalf in other countries. 

Some cosmetic ingredients, even natural ones, were animal tested many years ago. Although we aren't currently certified with the BUAV we do follow the practise of setting a cut off period beyond which we won't use any animal tested ingredients. Our cut off date is 2005. 

Not at the moment, but our products are formulated in line with recognised organic standards and we are working towards certifying them. Our small manufacturing unit is still relatively new and a lot of paperwork and tracking is required for certification, which we are putting in place. 

Please contact us and we can go through this with you in detail. There are a few ingredients such as salycillic acid which are not recommended in pregnancy, although the risk of any problems is very low. 

Ordering from our website

Yes we would love to send you some. Click here to get some skincare advice from Violaine our product guru who will recommend a pack to suit your skin. We also send 3 samples free with every order. These can be requested in the comments box on your shopping cart

We use a website service called Shopify which has servers in the USA. Your information is securely held and isn't shared with any third parties. 

We ship to most countries in the world from our studio in Hertfordshire, England. You can find out if we ship to your country and how much it would be by adding something to your shopping cart and then entering your details to calculate shipping. If your country isn't listed, we can't ship to it but we may have a distributor who can supply your product directly so contact us and we will put you in touch with them. 

Working with us

We would be pleased to discuss this with you! Please let us know more about you and your audience and we will let you know if we think there is a good fit. 

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